Privacy Policy

Last Updated: [9/26/2024]

Future Proof Agent Inc. DBA SmartClose.AI (“SmartClose.AI,” “we,” “us,” “our”) respects your privacy. This Privacy Policy (the “Privacy Policy”) describes how we collect, use, disclose, and protect your Personal Information (defined below) and how to exercise any rights you might have with respect to this information. This Privacy Policy governs information we collect through our website and mobile website (collectively, “Site”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”).

This Privacy Policy is intended to comply with Canadian privacy laws, including the

Personal Information Protection and Electronic Documents Act (PIPEDA), while also reflecting our practices with respect to our American customers, including compliance with the California Consumer Privacy Act (CCPA) and other applicable US privacy laws. This policy applies to all users of our services in Canada and the United States, unless otherwise specified.

This Privacy Policy applies only to data collected by SmartClose.AI through the Site and Services and does not apply to our privacy practices regarding data we process on behalf of companies for whom we perform work (“Clients”). For information about the collection, use, and disclosure of your information by our Clients or by us on behalf of our Clients, please review the relevant Client’s privacy policy.

Please carefully read this Privacy Policy, which is part of our Terms of Use, before using our Site and/or Services. If you do not agree with the Terms of Use and/or this Privacy Policy, you must refrain from using our Site and/or Services. By accessing or using our Site and/or Services, you agree to our use of your information consistent with the Terms of Use and this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may occasionally update this Privacy Policy to reflect changes in our products, services, customer feedback, or if required by applicable Canadian or US law. When we post changes, we revise the “last updated” date at the top of this statement. Your continued use of the Site after such updates constitutes your acceptance of the changes.

CONFLICT BETWEEN THIS POLICY AND LOCAL LAWS AND REGULATIONS

When local laws and regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. In addition, the specific requirements of this Privacy Policy apply only when local laws and regulations permit.

INFORMATION WE COLLECT

Personal Information

We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:

• Identifiers such as name, mailing address, service address, email addresses, phone numbers, and SmartClose.AI account login information;

• Commercial information such as payment card or bank account information, and the type(s) of service subscribed to;

• Internet or other electronic network activity information such as browsing/search history, IP address, data collected by cookies and similar technologies, device information such as device IDs, specifications, and operating system;

• Geolocation data such as non-precise geographic location indicators from mobile devices, websites, and service addresses;

• Audio, electronic, visual, or similar information such as call recordings, chat transcripts, and email correspondence;

• Professional/employment information such as employer, and occupation;

• Inferences drawn from other Personal Information or data that relate to your preferences, interests, and behavior;

• Personal information as described in Cal. Civ. Code § 1798.80(e) (for US customers).

Some of the Personal Information listed above may be considered Sensitive Personal Information under relevant privacy laws such as PIPEDA and CCPA.

Usage Data and Site Activity

We automatically collect information in connection with your actions on our Site (“Usage Data”). For example, each time you use our Site, we may collect the type of web browser you use, the type of device you use, your device ID, your operating system and version, your IP address, your internet service provider, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within our Site, and the duration of your visits. If the data we automatically collect is capable of being associated with you, we treat it as Personal Information.

Communication Recordings

We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

HOW WE COLLECT INFORMATION

We collect information from you when you use the Site, register, or use our Services. You are not required to provide us with your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Site or Services. You are responsible for ensuring the accuracy of the information you submit to SmartClose.AI.

Cookies & Other Automated Tools

SmartClose.AI uses third-party advertising and analytics services to help analyze how you use the Site. These services use cookies to collect standard Internet log information and visitor behavior information. For more information on how we use cookies and other tracking technologies, please review our Cookie Policy.

HOW WE USE AND DISCLOSE YOUR INFORMATION

We may use Personal Information for business purposes, such as to:

• Provide you with the Site and Services;

• Service consumer accounts;

• Communicate with you;

• Market products and services to you;

• Perform marketing and other types of research and analytics;

• Comply with applicable legal requirements in both Canada and the US, industry standards, and contractual obligations;

• Respond to governmental and other legal requests.

We may disclose your Personal Information to third parties in accordance with Canadian and US privacy laws, including:

• To service providers for the purposes of operating and improving our Site and Services;

• To comply with legal obligations;

• To protect the safety and rights of SmartClose.AI, its users, or others.

We do not sell or share your Personal Information for targeted or cross-context behavioral advertising purposes.

SECURITY

We employ commercially reasonable administrative, technical, and physical safeguards to protect your Personal Information. However, no data transmission over the Internet or other network can be guaranteed as 100% secure.

YOUR PRIVACY RIGHTS

Residents of Canada and certain US jurisdictions, such as California, have specific privacy rights, including access, correction, deletion, and the right to opt out of data sales. To exercise your rights, you may contact us at [email protected].

To ask questions or comment about this Privacy Policy and our privacy practices, please email us at [email protected].